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Online engagement in policy deliberation is one of the more complex aspects of open government. Previous research on human facilitation of policy deliberation has focused primarily on the citizens who need facilitation. In this paper we unpack the facilitation practices from the perspective of the moderator. We present an interview study of facilitators in RegulationRoom – an online policy deliberation platform. Our findings reveal that facilitators focus primarily on two broad activities: managing the stream of comments and interacting with comments and commenters – both aimed at obtaining high quality public input into the particular policymaking process. Managing the immediate goals of online policy deliberations, however, might overshadow long-term goals pf public deliberation, i.e. helping individuals develop participatory literacy beyond a single policy engagement. Our contribution is twofold: we unpack the practice of human facilitation in online policy deliberation, and suggest both design and process implications for sustainable growth of civic engagement environments beyond the individual case we analyze.

Online engagement in policy deliberation is one of the more complex aspects of open government. Previous research on human facilitation of policy deliberation has focused primarily on the citizens who need facilitation. In this paper we unpack the facilitation practices from the perspective of the moderator. We present an interview study of facilitators in RegulationRoom – an online policy deliberation platform. Our findings reveal that facilitators focus primarily on two broad activities: managing the stream of comments and interacting with comments and commenters – both aimed at obtaining high quality public input into the particular policymaking process. Managing the immediate goals of online policy deliberations, however, might overshadow long-term goals pf public deliberation, i.e. helping individuals develop participatory literacy beyond a single policy engagement. Our contribution is twofold: we unpack the practice of human facilitation in online policy deliberation, and suggest both design and process implications for sustainable growth of civic engagement environments beyond the individual case we analyze.

This special makes an argument for, and illustrates, the applicability of a science and technology studies (STS) informed approach to internet governance research. The conceptual framework put forward in this editorial and the articles composing this add to the mainstream internet governance scholarship by unpacking macro questions of politics and power. They do so through the analysis of the mundane and taken-for-granted practices and discourses that constitute the design, regulation, maintenance, and use of both technical and institutional arrangements of internet governance. Together, this body of work calls to rethink how we conceptualise both internet and governance.

Policy makers today rely primarily on technical data as their basis for decision making. Yet, there is a potentially underestimated value in substantive reflections of the members of the public who will be affected by a particular regulation. Viewing professional policy makers and professional commenters as a community of practice, we describe their limited shared repertoire with the lay members of the public as a significant barrier to participation. Based on our work with Regulation Room, we offer an initial typology of narratives – complexity, contributory context, unintended consequences, and reframing – as a first step towards overcoming conceptual barriers to effective civic engagement in policy making.

This study seeks to contribute to the growing body of scholarship about the Internet's role in authoritarian and transitioning countries. Based on two original surveys of Russian and Ukrainian Internet users, online behaviors were classified as either primarily capital enhancing or recreational in terms of their democratic potential. Indirect and differential models of how these types of Internet use are associated with citizen demand for democracy were tested using serial mediation. Capital-enhancing use exhibited an indirect positive effect on demand for democratic governance by increasing critical appraisals of the incumbent regime, whereas recreational Internet was associated with satisfactory evaluations of non-democratic regimes and more entrenched authoritarian worldviews.